March 16, 2018

The Agile NOC'er (Part 2)

The experience of introducing agile practices into a reactive Operations team (part 2) In part 1, I described the challenges of integrating Agile practices into a dispersed, reactive Operations team, and the general strategies we were “hoping” would come some way to meeting those challenges. Well, three months down the track it is time for an honest retrospective on how we fared. Here’s a quick revisit from part 1, summarising the strategies we focused on to solve some of the particular challenges we face: Read more

November 29, 2017

The Agile NOC'er (Part 1)

The experience of introducing agile practices into a reactive Operations team. Why “NOC’er”? In our Ops team, we term ourselves as in the “NOC” or “Network Operations Center”. We “belong to the NOC”, we are “on the NOC”, we are “NOC’ing” or we are “NOC’ers”. I just want to point out that the term NOC can sometimes be mistakenly limited to those working on networky-type issues only. Our team is much broader than that, encompassing all the tasks that a mature SaaS Operations team does. Read more

© Craig Robinson 2018

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